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Bug #4224

closed

Hospital side - Audit trails - when changing the status of the complaint, should update the audit records.

Added by Neela Chinnappa 29 days ago. Updated 24 days ago.

Status:
Closed
Priority:
Normal
Start date:
03/06/2025
Due date:
% Done:

0%

Estimated time:

Description

1. Login the hospital app
2. Click on complaints
3. Select any active complaint
4. Change the status as resolved

When changing the status of the complaint, update the audits for AAM, SU, Department Heads in the following format.

Case -1 : If only the ward number is entered and notes are also added when changing the status

Audit should be Complaint Resolved: Complaint for Ward/Bed No. <ward/bed no.> marked as resolved by <Team Member Name>. Department: <Department Name>; Issues: <Issues selected>; Notes: <Resolution Notes>

Case - 2 : If ward no and name are entered and notes are also added when changing the status'

Audit should be Complaint Resolved: Complaint raised by Patient <Name> in Ward/Bed No. <ward/bed no.> marked as resolved by <Team Member Name>. Department: <Department Name>; Issues: <Issues selected>; Notes: <Resolution Notes>


Files

clipboard-202503061311-jxbhd.png (134 KB) clipboard-202503061311-jxbhd.png Neela Chinnappa, 03/06/2025 07:41 AM
Screenshot 2025-03-10 at 3.38.44 PM.png (133 KB) Screenshot 2025-03-10 at 3.38.44 PM.png Vengadeshwaran R, 03/10/2025 10:09 AM
Screenshot 2025-03-10 at 3.36.27 PM.png (150 KB) Screenshot 2025-03-10 at 3.36.27 PM.png Vengadeshwaran R, 03/10/2025 10:09 AM
clipboard-202503111146-ofpsp.png (230 KB) clipboard-202503111146-ofpsp.png Vengadeshwaran R, 03/11/2025 06:16 AM
clipboard-202503111151-cpbhz.png (193 KB) clipboard-202503111151-cpbhz.png Vengadeshwaran R, 03/11/2025 06:21 AM
clipboard-202503111155-ncsrj.png (198 KB) clipboard-202503111155-ncsrj.png Vengadeshwaran R, 03/11/2025 06:25 AM
Actions #1

Updated by muskan mathur 25 days ago

  • Status changed from New to Resolved
Actions #2

Updated by muskan mathur 25 days ago

  • Assignee changed from muskan mathur to Vengadeshwaran R
Actions #3

Updated by Vengadeshwaran R 25 days ago

If Bug No #4227 is fixed, then only able to check the current issues.

Actions #4

Updated by Neela Chinnappa 25 days ago

  • Description updated (diff)
Actions #5

Updated by Vengadeshwaran R 25 days ago

After Changing the status ,
Format Text are missing , Please check the attach screenshot.

Actions #6

Updated by muskan mathur 24 days ago

  • Status changed from New to Resolved
  • Assignee changed from muskan mathur to Vengadeshwaran R
Actions #7

Updated by Vengadeshwaran R 24 days ago

1.Notifications - Ward number only: A semicolon is missing between the department and the issues.

Screenshot 2025-03-11 at 11.44.51 AM

2.Audit Trails [Departments with Raised Complaints]
Ward number only: A semicolon is missing between the department and the issues.

Screenshot 2025-03-11 at 11.51.02 AM

3.Audit Trails [Departments with Resolved Complaints]
Ward number and Patient Name : Change the text "or" to "in" between the name and the ward no.
Screenshot 2025-03-11 at 11.54.59 AM

Actions #8

Updated by muskan mathur 24 days ago

  • Status changed from New to Resolved
Actions #9

Updated by muskan mathur 24 days ago

  • Assignee changed from muskan mathur to Vengadeshwaran R
Actions #10

Updated by Vengadeshwaran R 24 days ago

  • Status changed from Resolved to Closed
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