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Bug #4227

closed

Resolved page - Resolved complaints are not displayed on the Resolved page when the resolution notes field is empty.

Added by Neela Chinnappa 25 days ago. Updated 22 days ago.

Status:
Closed
Priority:
Normal
Start date:
03/10/2025
Due date:
% Done:

0%

Estimated time:

Description

1. Login the hospital app
2. Click on Complaints module
3. Choose any complaint
4. Change the status as resolved [resolution notes are empty in the mark as resolved popup]
5. Click on yes

Resolved complaints are not displayed on the Resolved page if the Notes field is empty.

Notes field is optional, so resolved complaints should be listed on the Resolved page even if the field is empty.

https://drive.google.com/file/d/1q_wdZYUos4YddU5udi392CxFVwaYKlRW/view?usp=drive_link

Note: if notes field is given, resolved complaints are listed under resolved page.


Files

Actions #1

Updated by muskan mathur 25 days ago

  • Status changed from New to Resolved
Actions #2

Updated by muskan mathur 25 days ago

  • Assignee changed from Soundarya Vembaiyan to Vengadeshwaran R
Actions #3

Updated by Neela Chinnappa 25 days ago

  • Status changed from Resolved to Closed
  • Assignee changed from Vengadeshwaran R to Neela Chinnappa
Actions #4

Updated by Neela Chinnappa 25 days ago

Main issue is fixed

When adding notes, the full text entered in the notes field should appear. Currently, only the first letter is being captured.

Actions #5

Updated by Soundarya Vembaiyan 24 days ago

  • Status changed from New to Resolved
  • Assignee changed from Soundarya Vembaiyan to Neela Chinnappa
Actions #6

Updated by Neela Chinnappa 24 days ago

If the resolution notes field is empty on the resolved page, "N/A" should be displayed, but it is not.

Actions #7

Updated by Neela Chinnappa 24 days ago

  • Status changed from Resolved to New
Actions #8

Updated by Soundarya Vembaiyan 23 days ago

  • Status changed from New to Resolved
  • Assignee changed from Soundarya Vembaiyan to Neela Chinnappa
Actions #9

Updated by Vengadeshwaran R 23 days ago

  • Status changed from Resolved to New
  • Assignee changed from Neela Chinnappa to Soundarya Vembaiyan

Steps:

1. Scan the QR code.[Patient side]
2. Select a department, choose the issues, add any additional details, fill out all required information, and save it.
3. Log in to the hospital app.
4. Go to the Complaints module.
5. Select the most recently added complaint.
6. Change the status to "Resolved" (Note: the resolution notes field will be empty in the "Mark as Resolved" popup).
7. Click "Yes."
8. Click on the "Resolved" tab.
9. If the resolution notes field is empty, adding any details will cause them to appear, but this should not happen.

Link - https://drive.google.com/file/d/1uR6nJw3HxO6TIWYlsFVewcH7M2Rv9Mp7/view?usp=drive_link

Actions #10

Updated by muskan mathur 23 days ago

  • Status changed from New to Resolved
Actions #11

Updated by muskan mathur 23 days ago

  • Assignee changed from Soundarya Vembaiyan to Vengadeshwaran R
Actions #12

Updated by Vengadeshwaran R 22 days ago

  • Status changed from Resolved to Closed
Actions

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