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Bug #2409

closed

Document [Upload - Client] : Unable to upload the document . An error message appears stating, "Error uploading. Please try again“. [ It applicable for view Matter [Legal / General] - Device / Drive]

Added by Vengadeshwaran R 6 months ago. Updated 2 months ago.

Status:
Closed
Priority:
Normal
Assignee:
Vengadeshwaran R
Start date:
03/26/2024
Due date:
% Done:

0%

Estimated time:

Description

Lauditor
Crends : Super User -

Steps:

  • Login to Lauditor
  • Click on Menu
  • Click on Document
  • Click on Upload tab
  • Click on Client tab
  • Select the Client name
  • Click on Browse
  • Select the Document or Photo Library
  • Select the file
  • Click on Upload button
  • The Document successfully should be upload but an error message appears stating, "Error uploading. Please try again“.

The same issues happened for view Matter [Legal / General] - Device / Drive]

link - https://drive.google.com/file/d/1k_6jnXnzL8bIrjsqBqU1XG_PHX3kTLZP/view?usp=drive_link

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 #1

Updated by Vengadeshwaran R 6 months ago

  • Description updated (diff)
  • Assignee set to Anonymous
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 #2

Updated by Vengadeshwaran R 6 months ago

  • Project changed from Lauditor V3 - Mobile - iOS to iOS - Documents
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 #3

Updated by akhila bs 6 months ago

  • Assignee changed from Anonymous to akhila bs
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 #4

Updated by akhila bs 6 months ago

  • Assignee changed from akhila bs to Anonymous
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 #5

Updated by Anonymous 6 months ago

  • Assignee changed from Anonymous to akhila bs

As per the testing this will happen randomly, I checked multiple time only one time got this on that my request was as normal upload and add the one of the tested screen record in below. If request have the issues error occurs all time and error message get from api.
https://drive.google.com/file/d/1mKEHhfKkW_nrw3TR8iTfjnbcP8L31tmx/view?usp=share_link

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 #6

Updated by akhila bs 6 months ago

Selecting matter and uploding document works. Without selecting matters doesn't work
Legal / General In view Matter [Device / Drive] - After uploading the document , an error message appears.

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 #7

Updated by akhila bs 6 months ago

  • Assignee changed from akhila bs to Anonymous
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 #8

Updated by Anonymous 6 months ago

Yes, in api request matter parameter validation get this issues. Currently updated if have matter pass the matter parameter if not removed the matter parameter in request to fixed issues. I will update this changes to test flight build.

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 #9

Updated by Anonymous 4 months ago

  • Status changed from New to Resolved
  • Assignee changed from Anonymous to akhila bs

We update.

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 #10

Updated by Vengadeshwaran R 4 months ago

Steps:

Login to Lauditor
Click on Menu
Click on Matters
Click on Legal / General Matter
Click on View Matter
Click on Action
Click on View Details
Click on Documents
Click on Device/Drive
Click on Browse
Click on Documents
Select the pdf files or any other files
Click on Update.

"Request Failed , try again/contact support" message appear but the document should uploaded successfully.

Link - https://drive.google.com/file/d/1KZMw8ZGbOyUdssEypNHCLwhWhUXSZI4M/view?usp=drive_link

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 #11

Updated by akhila bs 4 months ago

  • Status changed from Resolved to New
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 #12

Updated by akhila bs 4 months ago

  • Assignee changed from akhila bs to kumar r
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 #13

Updated by kumar r 4 months ago

  • Assignee changed from kumar r to Vengadeshwaran R

updated.

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 #14

Updated by Vengadeshwaran R 2 months ago

  • Status changed from New to Closed
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