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Bug #6334

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Documents - When opening DOC, DOCX, PPT, or PPTX files directly, a white screen appears initially

Added by Neela Chinnappa 4 days ago.

Status:
New
Priority:
Normal
Assignee:
Shobhika K
Start date:
11/19/2025
Due date:
% Done:

0%

Estimated time:

Description

1. Login the vitaGist
2. Click on documents module
3. Choose any folder
4. Select the above mentioned documents
5. Click on the documents directly
6. view page opens

Issue obseved: white screen appears, file becomes visible only after enlarging the preview.

Note: without enlarging pdf and image files preview is working.

Files

Screenrecorder-2025-11-19-17-09-14-824.mp4 (686 KB) Screenrecorder-2025-11-19-17-09-14-824.mp4 Neela Chinnappa, 11/19/2025 11:40 AM

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