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Bug #3808

open

Message - Client / Team chat : Duplicate Sent Message Appears on the left Side when revisit the same clients

Added by Vengadeshwaran R 10 months ago. Updated 3 days ago.

Status:
New
Priority:
Normal
Assignee:
Arun Sundar
Start date:
12/20/2024
Due date:
% Done:

0%

Estimated time:

Description

Steps:
1. Log in to Lauditor.
2. Navigate to the Menu and select the "Message Modules."
3. Click on either the "Client" or "Teams" chat.
4. Select any client and send a message.
5. Click "Back" and revisit the same client.

Issue:
The sent message is incorrectly duplicated on the right side; it should display as a single message.
Sometimes message appear on the left side but it should appear on the right side only.

Note : This issue both Client and Teams chat with all clients and all user accounts.

Link - https://drive.google.com/file/d/1TG5OS8uh3kcdGi9VmJvTPhyPPRDqtekI/view?usp=drive_link

Files

Download all files
Screenrecorder-2025-09-26-14-13-55-859.mp4 (868 KB) Screenrecorder-2025-09-26-14-13-55-859.mp4 Neela Chinnappa, 09/26/2025 08:45 AM
Screenrecorder-2025-10-10-17-21-06-423.mp4 (27.1 KB) Screenrecorder-2025-10-10-17-21-06-423.mp4 Neela Chinnappa, 10/10/2025 11:55 AM
Screenrecorder-2025-10-10-17-24-38-998.mp4 (751 KB) Screenrecorder-2025-10-10-17-24-38-998.mp4 Neela Chinnappa, 10/10/2025 11:55 AM
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 #1

Updated by Arun Sundar 8 months ago

  • Status changed from New to Feedback
  • Assignee changed from Arun Sundar to Vengadeshwaran R
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 #2

Updated by Neela Chinnappa 18 days ago

Able to reproduce this issue when following the same steps

Additionally, profile circle shows the default initials

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 #3

Updated by Arun Sundar 12 days ago

  • Status changed from New to Fixed - Pushed to Staging
  • Assignee changed from Arun Sundar to Neela Chinnappa
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 #4

Updated by Arun Sundar 7 days ago

  • Status changed from Fixed - Pushed to Staging to Resolved
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 #5

Updated by Neela Chinnappa 3 days ago

Still the mentioned issue is not working

/ Test@123 - Credential is used

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 #6

Updated by Neela Chinnappa 3 days ago

  • Status changed from Resolved to New
  • Assignee changed from Neela Chinnappa to Arun Sundar
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