Bug #5833: Chats : Chat count not updating for messages from Lauditor/Content - Chats - Redmine

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Bug #5833

open

Status:

Fixed - Pushed to Dev

Priority:

Normal

Assignee:

Start date:

09/21/2025

Due date:

% Done:

Estimated time:

Description

Steps to Reproduce:

Expected Result:
The message count should increase when a new message is received.

Actual Result:
The chat count does not update.

Note: Applicable for Lauditor and Content Coffer.

Files

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chat count update.mp4 (3.33 MB) chat count update.mp4		Vengadeshwaran R, 09/21/2025 10:45 AM
lau-firm-chat-count.png (197 KB) lau-firm-chat-count.png		kumar r, 09/21/2025 04:34 PM
chatlistapi.png (481 KB) chatlistapi.png		kumar r, 09/21/2025 04:35 PM

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It get update based on the chat count list from api, but in list have miss some user. As per the testing share the details below for API team,

For client list filter have some issues in Lauditor and Content Coffer user list in chat count client list api,https://api.digicoffer.com/consumer/v3/chatlist
Under Kumar - Firm need to get the two user in above api but only one - prof_kumarrdigicoffercom_644b4bd722fb915dbef45ed9@chat.vitacape.comMissed One is - prof_kumarrdigicoffercom_63f8a56122fb9170aeb90344
Img Ref -

But in the relationship api we got the both user under the Kumar firm.
Img Ref -

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